Coms Mission Critical VoIP and Broadband

London, United Kingdom, 18 April 2011:

Coms have launched two "Mission Critical" (MC) services:
• Mission Critical Broadband
• Mission Critical VoIP

Both services require twin Broadband Connections, but they are very different in implementation. MC Broadband is a managed dual broadband service, whereas MC VoIP uses technology that transmits VoIP simultaneously over two internet connections and then re-assembles the VoIP data at our Core Platform from both circuits in real-time to cut out any packet loss, jitter or latency and to enable instant failover.

Coms Mission Critical Broadband
Broadband is quite reliable, but if it goes down, the impact on a business that is reliant on a single IP connection can be severe, therefore Coms has developed their “Mission Critical Broadband” service.

Coms MC Broadband uses twin broadband circuits, a primary and a secondary, to enable bi-directional failover. Bi-directional failover enables your static IP’s to be reachable even if the circuit associated with those addresses is offline, enabling for example VPN and Mail Servers to be online when if the associated circuit is offline.

The service includes a fully configured and managed twin WAN Cisco 1700 series router and clever IP forwarding in our core to ensure your IP’s are reachable even when they are offline.

Coms Mission Critical VoIP delivers ISDN reliability for VoIP
The "Mission Critical VoIP" service uses two independent internet connections to send and receive voice data between Coms and our customers, with voice data packets transmitted simultaneously over two internet connections and then re-assembled from both circuits in real-time to cut out any packet loss, jitter or latency and to enable instant failover.

The system is completely invisible to callers, the only difference being that calls have improved consistent quality and resilience.

The system is based on Coms Xstream bandwidth server, with two small Xstream appliances installed on the customer’s premises, a primary and a failover secondary appliance. The Xstream appliance sets up a VPN tunnel from the customer’s premises to the Xstream servers housed in the Coms core platform with data being reduced by removing repetitive header data.

Discover Leisure plc. a premier outdoor leisure retailer specialising in the caravan and motorhome market, has maximised its resources and saved on fixed and variable telephony costs by adding Coms SIP Trunks to existing communications technology.

Tim Ormrod, IT Manager at Discover, said, “Operating a Call Centre from Rural Locations was always going to be a challenge as IP connectivity is slow and unreliable. Over the last 12 months Coms Xstream has enabled us to reduce bandwidth to levels that are supported in our rural locations, and having moved to Coms Mission Critical VoIP in January 2011, I now have the confidence to cancel our remaining ISDN lines, which will reduce costs and increase flexibility”.

David Cargill, CTO of Coms states, "The weakest link in the VoIP chain is IP connectivity to customer premises and enabling Coms Mission Critical VoIP within our product portfolio allows us to deliver true High Availability Hosted VoIP and SIP Trunks.

Further Details from www.coms.com

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Media Contact:
Laura Howells
Coms PLC
020 7148 3037
lh@coms.com