Key features and benefits sought by HelpAge included:
• Cost savings on UK and International calls
• To include 23 international offices within their “office” network
• To provide an Integrated conferencing service
• To provide Personal Direct Dial numbers
• To enable Hot Desking flexibility
• Voice mail to Email
Coms delivered these benefits. Its system includes 60 Polycom Handsets in the London office and handsets in 22 offices abroad. All UK users have direct dial numbers, which can be forwarded to any of the office handsets or other VoIP or traditional numbers should they be working off-site or at home.
HelpAge International’s IT Manager Stephen Teal commented:“Deciding to switch from a traditional installed phone system was not an easy step to take, but once we appreciated the cost savings and benefits associated with Coms’ Hosted VoIP, it was a very easy decision. In addition, because Hosted VoIP is a managed service, we now have 24/7 support.”
David Cargill, CTO Coms & ITSPA Council Member, stated: “Once we understood the nature of HelpAge International’s telecommunication requirements, and the fact that they have 22 overseas offices, we were convinced that Hosted VoIP was the way forward because it includes all users within the same network, wherever they are, enabling a consistent company-wide phone directory, free on-net calls and centralised billing for calls made from foreign offices.”
Further information is available from the Company website, www.coms.com
About Coms plc
Coms was founded by Jason Drummond in 2000 with the vision of using the Internet to carry and deliver voice telephone calls. Voice over IP (VoIP) is changing the way consumers and businesses make and receive their telephone calls. Coms offers a low-cost VoIP service that can be combined
With services provided by broadband Internet suppliers to make and receive telephone calls. Coms subscribers can make high quality calls over the Internet wherever a high-speed Internet connection is available, including wireless hotspots as they are allocated their own location-free unique user telephone number. Subscription is available in a range of packages.
Coms is an OFCOM authorised Public Electronic Communications Network (PECN) and a member of the Internet Telephony Service Providers Association (ITSPA).
Coms is listed on the London Stock Exchange AIM Market (LSE:COMS)
About HelpAge International
HelpAge International helps older people claim their rights, challenge discrimination and overcome poverty, so that they can lead dignified, secure, active and healthy lives.
HelpAge International is a charity that works in over 75 countries is strengthened through its global network of like-minded organisations – the only one of its kind in the world.
HelpAge International has offices in London and Brussels, five regional centres co-ordinating its work in Africa, Asia/Pacific, Latin America, the Caribbean and Eastern Europe/Central Asia, and a number of national programmes and emergency response programmes.
